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Criterium Cycles Privacy Policy & Cookies

1. Introduction

1.1.1 Criterium Cycle Company Limited (“Criterium Cycles”) is committed to respecting and protecting your privacy and complying with Data Protection Legislation including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

1.1.2 This policy describes the personal data about you that we process and the legal basis for processing. It also describes your rights as a data subject.

2. About Us

2.1 “Criterium Cycles” (and “we”, “us”, or “our”) refers to Criterium Cycle Company Limited (registered in Scotland with company number SC439426) and with its registered office at Unit 3, Dobbies Garden World, Melville Nurseries, Lasswade, Midlothian, EH18 1AZ.

2.2 Criterium Cycles is the controller of all personal data processed about you during the provision of our services to you.

3 How we obtain your personal data

3.1 We obtain your personal data whenever you:

- speak to us in person;
- fill in forms on our website https://www.criteriumcycles.co.uk;
- correspond with us by telephone, by email, by letter or by any other means.

4 The personal data that we process about you


4.1 We process the following personal data about you:

- Title
- First name
- Last name
- Date of Birth
- Home address
- Home telephone number
- Email address
- Marital status
- Height
- Weight
- Gender
- Financial details, such as details about your bank account;
- Any information about your purchase, and subsequent use, of our products and services.

4.3 If you visit our website https://www.criteriumcycles.co.uk we collect information about your computer:

- IP address (where available);
- Geographic location (if you allow this when prompted by your browser)
- Operating system;
- Browser type;

to enable our systems to recognise your device and to provide features to you, we use cookies. For more information about cookies and how we use them, please read our Cookie Policy below.

4.4 If you receive emails from us and interact with them we collect:

- Time you received the email;
- Time you opened the email;
- Device you used to open the email;
- Geographical location when you opened the email;
- Which parts of the email you interacted with.

4.5 If you use social media accounts which are registered using the same email address you have provided to us elsewhere, our systems enable us to link your social media accounts to our systems and so we will process:

- Links to any social media accounts that you use.

5 Purpose for the processing and the legal basis for the processing


5.1 Purpose of processing

5.1.1 We process your personal data solely to provide you with the services you have requested.

5.2 Legal basis for processing

5.2.1 We process your personal data solely to provide you with the services you have requested.

5.2.2 The legal basis for processing your personal data is that it is necessary for the performance of our contract with you.

5.2.4 We also process your personal information for a number of legitimate interests, including managing all aspects of our relationship with you, for marketing including sending you further information about our products and services that may be relevant to you, to help us improve our services and products, and to exercise our rights or handle warranty or insurance claims.

5.2.5 Taking into account your interests, rights and freedoms, legitimate interests which allow us to process your personal data include:

- to manage our relationship with you, our business and third parties who provide services for us;
- to keep our records up to date and to provide you with marketing as allowed by law;
- for statistical research and analysis so that we can monitor and improve products, services, websites and apps, or develop new ones;
- to monitor how well we are meeting our service & performance expectations through customer feedback surveys;
- to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect our (or our customers’ or other people’s) rights, property or safety;
- to exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with.

6 Sharing your personal data


6.1 We will share your personal data with:

- Any organisation paying for the services we provide to you, including inter alia insurers, finance providers and cycle to work scheme providers;
- Other organisations you belong to, or are professionally associated with, to confirm your entitlement to claim discounts on our services;
- people or organisations we have to, or are allowed to, share your personal information with by law;
- the police and other law-enforcement agencies to help them perform their duties, or with others if we have to do this by law or under a court order;
- other third parties we work with to provide our services, such as agents working on our behalf, insurers, actuaries, auditors, solicitors, translators and interpreters, tax advisers, debt-collection agencies, credit-reference agencies, fraud- detection agencies, regulators and data-protection supervisory authorities.

7 Processing of your personal data by organisations (Controllers) contracted to Criterium Cycles


7.1 Criterium Cycles contracts with a small number of external organisations who are categorised as Data Controllers in their own right. Data protection legislation obliges us to define precisely what such organisations are expected to do in a legally binding contract. An important part of these contracts is that it obliges our service providers to be as equally committed to the care and privacy of your personal data as we are.

7.2 We only work with organisations that comply with data protection legislation and these organisations are audited to ensure compliance.

7.3 The following categories of controllers are used by Criterium Cycles although we reserve the right, at our absolute discretion, to amend this list from time to time:

7.3.1 Finance providers - We are authorised by the FCA to act as a secondary credit broker and may therefore introduce customers to third party finance providers from time to time.

7.3.2 Cycle to work - We work with a number of providers of Cycle to Work schemes under the Government scheme of the same name.

7.4 Further to Clause 7.3.1, we currently work with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, to offer you the following Klarna payment options.

- Pay Later
- Financing

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

8 Processing of your personal data by organisations (Processors) employed by Criterium Cycles

8.1 We contract with a small number of external organisations who are categorised as Data Processors and who provide us with specialist services. Data protection legislation obliges us to define precisely what such organisations are expected to do in a legally binding contract. These contracts oblige our service providers to be as committed to the care and privacy of your personal data as we are.

8.2 We only work with organisations that confirm to us that they comply with data protection legislation.

8.3 The following categories of processors are currently used by Criterium Cycles although we reserve the right, at our absolute discretion, to amend this list from time to time:

8.3.1 Suppliers of cycle equipment and services - we work with a wide range of cycle equipment and service providers who also provide long term warranty, technical and service support for the products you purchase from Criterium Cycles.

8.3.2 HR Specialists - From time to time we use recruitment specialists to help us hire our team members.

8.3.3 IT Service Providers - We employ third party service providers to help manage our IT infrastructure and services. These companies sometimes have administrator access to our systems to enable their continuous and effective operation. We have contracts in place with them and can revoke their access if required.

8.3.4 Marketing Agencies - We utilise a number of third party specialist providers (often by means of license) to help manage our marketing activity. These include email marketing providers, customer feedback services, social media specialists and CRM system providers.

8.3.5 EPOS & Finance System providers - We utilise third party providers of point of sale, inventory, accounting and bookkeeping software systems and services to help manage our financial records and accounts including our EPOS systems.

9 Profiling and automated decision-making

9.1 We do not perform any profiling based on personal data that has a legal or significant effect.

9.2 We do not perform any automated decision-making involving personal data.

10 International Transfers

10.1 We will neither transfer nor process personal data outside the United Kingdom, nor will we permit personal data to be transferred or processed outside the United Kingdom, unless it is under one or more of the following conditions:

- the territory into which the data are being transferred is one approved by the UK’s Information Commissioner;
- the territory into which the data are being transferred is within the European Economic Area;
- the territory into which the data are being transferred has an adequacy decision issued by the European Commission;
- the transfer is made under the unaltered terms of the standard contractual clauses issued by the European Commission for such purposes;
- the transfer is made under the provision of binding corporate rules which have been approved and certified by the European Commission;
- the transfer is made in accordance with one of the exceptions set out in Data Protection Legislation.

11 Marketing and preferences


11.1 We can only use your personal data to send you marketing material if we have your consent or a legitimate interest as described above.

11.2 If you consent (opt-in) to receiving marketing materials from us, you can remove that consent (opt-out) at any time by either, clicking on the ‘unsubscribe’ link that appears in all marketing emails we send. If you don’t want to receive texts from us you can tell us by contacting us at any time. Otherwise, you can always contact us to update your contact preferences.

12 Retention of Data

12.1 We will retain your data as long as you are our customer.

12.2 After your stop being a customer, we may keep your data for up to 7 years for one of these reasons:

- to respond to any questions, claims or complaints;
- to show that we treated you fairly and correctly; and
- to maintain records according to any rules that apply to us.

12.3 We may keep your data for longer than 7 years if we can delete it for legal or regulatory reasons.

13 Your Rights

13.1 You have the following rights concerning your personal data:

Right of access
- You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to that personal data.

Right to rectification
- You have the right to oblige us to rectify inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed by providing a supplementary statement.

Right to erasure (right to be forgotten)
- You have the right (under certain circumstances, but not all) to oblige us to erase personal data concerning you.

Right to restriction of processing
- You have the right (under certain circumstances, but not all) to oblige us to restrict processing of your personal data. For example, you may request this if you are contesting the accuracy of personal data held about you.

Right to data portability
- You have the right (under certain circumstances, but not all) to oblige us to provide you with the personal data about you which you have provided in a structured, commonly used and machine-readable format. You also have the right to oblige us to transmit those data to another controller.

Right to withdraw consent
- If the lawful basis for processing is consent, you have the right to withdraw that consent.

Right to object to direct marketing
- Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for marketing, which includes profiling to the extent that it is related to such direct marketing.

Rights in relation to automated decision making and profiling
- We do not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you.

14 Your right to lodge a complaint with a supervisory authority


14.1 If you wish to exercise any of your rights concerning your personal data, you should contact us at the following address:

Address Criterium Cycle Company Limited, Unit 3, Dobbies Garden World, Melville Nurseries, Lasswade, Midlothian, EH18 1AZ
Tel 0131 663 6220
Email edinburgh@criteriumcycles.co.uk

If you are not satisfied with the response you receive within a resonable timeframe you have the right to lodge a complaint with the supervisory authority. In the United Kingdom this is:

Information Commissioner’s Office - Wycliffe House, Water Lane Wilmslow Cheshire SK9 5AF
(t) 0303 123 1113
(e) casework@ico.org.uk

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Criterium Cycles :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Criterium Cycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Criterium Cycles website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Criterium Cycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 0131 663 6220 or via our contact us page link at the top of the page.

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