To improve your shopping experience today and in the future, this site uses cookies.
I Accept Cookies

Criterium Cycles Click & Collect


Our Click & Collect service really offers the best of both worlds. It combines the benefits of browsing on our website, unhurried and at your leisure with the benefits of collecting your bike and accessories from our store with its expert team of sales advisors and technical specialists.

To use Click & Collect, just follow the simple steps below or watch the short video that shows how to order an item using Click & Collect.

And the best thing about it? Click and Collect is completely free!


1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket as you would normally do.

Important Note about Coming Soon items

You may find some items, especially bikes, marked as Coming Soon. That’s because we have loads of new bikes coming but they haven’t yet arrived. If it is one of those bikes you are interested in, just select the model, size and / or colour that you like, even though it may say Out of Stock. You will be able to click the button marked Notify and enter your email address. As soon as the stock arrives with us, we will email you to let you know.

Alternatively, we can take a deposit if you wish to secure a bike that is due for delivery in the future. However, to do that you need to either email us on Edinburgh@criteriumcycles.co.uk or call us on 0131 663 6220 to pay the deposit and give us your details.


2. Checkout using Click & Collect

Once you have selected the products you want, scroll down and choose Click & Collect as your delivery method. Complete the checkout as you normally would and you’re ready to collect your items in store.

Please note that sometimes it may take a few days to build and PDI certain bikes ready for collection. You will be notified about that on a case by case basis.


When can I collect my order?
If the item is in stock at our Edinburgh Showroom:

For Clothing, Parts and Accessories orders, we will have them ready as quick as we can. We'll email you or call you when they are ready to collect but it will always be on the day same day you place the order as long as it is at least an hour before we close.

All Bikes are fully built and inspected prior to collection, which may take up to 3 days.

If the item is in stock at our other warehouse:

Typically this adds an additional 5-7 working days. Occasionally though we have to bring in items from an overseas warehouse and this can take longer. The estimated time for delivery will be indicated when you go through the checkout

How will I know when my order is ready?

We will send you an e-mail to let you know when your order is ready to collect.

If your order includes a bike, we will contact you as soon as we can after you have placed your order to arrange a collection time.

What do I need to bring when I come to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (either a passport or driving licence), and proof of address.

We will hold your order in store for two weeks from the date you placed the order. If you have any problems with getting to the store to collect your order within this time, please feel free to contact us by sending an email to edinburgh@criteriumcycles.co.uk and we can extend this time where possible.

Can someone else collect my order?

We can't promise to do this as it depends on what you have ordered but please contact us on edinburgh@criteriumcycles.co.uk and we will do our best to accommodate any changes you may have.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us directly on 0131 663 6220 Full refunds will be made using the original transaction method.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy.

Quick Contact

0131 663 6220 online@criteriumcycles.co.uk Dobbies Garden World, Edinburgh Melville Nurseries LASSWADE EH18 1AZ

Opening Hours

Monday
Closed
Tuesday
09:00 - 17.00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17.00
Saturday
09:00 - 17:00
Sunday
Closed
Pay by Visa Pay by MasterCard Pay by Maestro Pay by Amex Pay by Klarna
Criterium Cycles ©
Integrated Ecommerce © Citrus-Lime Limited